How Our Legal Policy Works for Indonesia
Our terms are written to reflect the regulatory environment in Indonesia, and access to any account feature depends on local law where you are located. When you deposit via DANA, OVO, GoPay or QRIS, each transaction is processed under our payment-handling policy, which records the channel,
-
1
timestamp and amount against your account for verification purposes. We retain transaction logs for a minimum of twelve months to satisfy internal audit requirements and to support any dispute you raise through our legal contact channel. Account data — including your registered email, deposit history and
-
2
session records — is held on secured servers and is not shared with third parties except where required by applicable law. You may request a full copy of your account data at any time by contacting our legal team directly. If you believe any data held
-
3
on your account is inaccurate, you have the right to request a correction, and we aim to respond within five working days of receiving your written request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.