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How We Protect Your Privacy

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal information stays secure with us.

Account encryptionPayment data safetyYour withdrawal history
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ina777 apk How We Protect Your Privacy
REACH US ANYTIME

Privacy Questions & Data Requests

Team online

Live Chat

Open the chat widget in your account lobby Monday to Sunday, 08:00 to 23:00 Jakarta time. Our team answers data-access questions and guides you through privacy requests in real time.

Email Support

Send privacy queries to our support inbox. We respond within 48 hours with details about what data we hold, how long we keep it, and how to request corrections or deletions.

Account Settings

Log in, go to Settings > Privacy & Security to view your stored information, update your contact details, and manage cookie preferences directly without contacting support.

DATA INTEGRITY

How We Handle Your Information

Encryption & Security

All account data, payment details and withdrawal histories are encrypted in transit and at rest. Passwords are hashed and never stored in plain text. Access to your data is logged and monitored for unauthorised activity.

Payment Processing

When you deposit via DANA, OVO, GoPay or QRIS, payment details are handled by secure third-party processors. We do not store full card or wallet credentials; only transaction references and the last four digits appear in your account history.

Cookie & Tracking

We use cookies to remember your login, track session activity and recognise your device when you return. Essential cookies keep you signed in; optional analytics cookies help us see which games and tables you visit most.

Data Retention

Account information is kept for as long as your account is active. After account closure, we retain transaction records for seven years to comply with financial reporting rules, then delete personal identifiers.

Withdrawal Verification

Before processing withdrawals to your DANA, OVO, GoPay or QRIS account, we verify your identity by matching your registered name and phone number. This protects both your account and our payment integrity.

Your Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion where it's no longer needed. Contact support with your account email to start a data request.

Privacy Policy FAQ

We collect your full name, email address, phone number, date of birth and country of residence during sign-up. For withdrawal verification, we also store your bank name and account details linked to DANA, OVO, GoPay or QRIS. This data is encrypted and used only for account security and payment processing.

Active account data is held for as long as your account remains open. After closure, we retain transaction records and account verification details for seven years to meet financial compliance requirements in Indonesia, then delete personal identifiers and contact information.

Yes. Log into your account, go to Settings > Privacy & Security to view your stored name, email, phone and linked payment methods. For a full data export, contact our support team via live chat or email with your account email, and we'll send a complete record within 48 hours.

We do not sell your personal information. We share payment details only with our payment processors (who handle DANA, OVO, GoPay and QRIS transfers) and with authorities where required by law. All third parties are contractually bound to keep your data confidential.

Phone verification confirms your identity and ensures withdrawals go only to the account holder. When you request a withdrawal to DANA, OVO, GoPay or QRIS, we match your registered phone number against our records to prevent fraud and unauthorised transfers.

We use essential cookies to keep you logged in and recognise your device. Optional analytics cookies track which games and tables you visit to help us improve. You can disable non-essential cookies in your browser settings, but essential cookies must remain on for your account to function.

Contact our support team via live chat (Monday to Sunday, 08:00 to 23:00 Jakarta time) or email with your account email address and describe what you'd like changed. We process corrections within 48 hours and data deletion requests in line with local law and our retention schedule.

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