Frequently Asked Questions About Our Terms
We may freeze your account pending investigation, and permanently close it if the breach is serious — for example, using another person's name, sharing login details, or playing from a restricted region. Your remaining balance will be returned to the payment method you deposited from.
No. Our terms require one account per person. If we detect duplicate accounts from the same identity, we merge them, forfeit bonus balances, and may freeze the accounts. Multi-accounting violates our policy and local gambling regulations in Indonesia.
Standard verification is instant; funds via DANA, OVO, GoPay and QRIS usually arrive within 1–3 minutes. Large withdrawals may trigger a manual review that takes 4–24 hours. We notify you by SMS if your withdrawal is on hold.
Deposits are non-refundable once processed into your account balance. Any promotional bonuses you receive carry their own playthrough rules, displayed in the promo panel. Bonuses expire if unused within 30 days of claim.
Yes. You can request a copy of your personal data or close your account by contacting our support team. We process data requests within 14 days. Closed accounts cannot be reopened; your balance will be withdrawn to your registered payment method.
Our terms apply uniformly across Indonesia where local law permits account access. Players in Surabaya, Jakarta and other cities use the same deposit and withdrawal methods — DANA, OVO, GoPay and QRIS — and face the same account rules and verification requirements.
Yes. You can reset your password via email or SMS in seconds; our support team can also verify your identity and issue a temporary login link. Once logged back in, change your password immediately and enable two-factor authentication if available.
